At IPTV Dubai, we value your trust and are committed to protecting your personal privacy. This plain-English policy explains how we handle your information with zero technical jargon.
Last Updated: October 2026 • Effective for all UAE & Global Users
01
Information We Collect
We only collect the absolute minimum information required to setup, activate, and deliver your IPTV streaming service:
Contact Details: Your WhatsApp phone number and/or email address to instantly send your M3U playlist URL, Xtream Codes API login, and setup guide.
Device Model: Your device type (e.g. Samsung Smart TV, LG webOS, Amazon FireStick, Apple TV, Android Box) so our team can send the exact setup instructions for your player app.
Transaction Confirmation: Order reference ID and payment method confirmation from our secure payment processors. We never see or store your credit card numbers.
02
Zero Streaming Activity Logging Policy
Your entertainment privacy is our highest priority. We operate under a strict Zero Activity Logging Policy:
100% Private Streaming Guarantee:
We do not monitor, log, or store records of the TV channels, sports matches, movies, or VOD series you watch. Your browsing and viewing habits are strictly your own business.
03
How We Use Your Information
The information you provide is used exclusively for legitimate customer service operations:
Provisioning and activating your 12-hour free trial or premium subscription line within 2 minutes.
Providing 24/7 dedicated live technical assistance via WhatsApp and Email for app configuration or playlist updates.
Sending voluntary expiration reminders before your plan finishes. (We never automatically renew or auto-debit your card).
04
Payment Security & Encryption
All financial transactions are conducted through bank-grade 256-bit SSL encrypted gateways. Whether you pay via Visa/Mastercard, Apple Pay, Google Pay, UAE local bank transfer, or major Cryptocurrencies, your payment data is tokenized securely. Our servers never store, process, or have access to your credit/debit card numbers.
05
Zero Third-Party Data Selling
We have a zero-tolerance policy against marketing spam and data broker sales. We will never sell, rent, trade, or distribute your phone number, email, or personal details to any third-party marketing companies, advertisers, or affiliates.
06
Your Rights & Instant Data Deletion
You have full ownership of your data. At any time, you may request to:
View or update the contact details linked to your IPTV active subscription.
Request complete deletion and purging of your contact records and test lines from our support database.
To request immediate data deletion, simply send a message to our WhatsApp support team or email us at [email protected] with your order ID.
Have questions about our privacy practices?
Our Dubai team is available 24/7 on WhatsApp for immediate support and clarity.