Every subscription purchased on IPTV Dubai comes with a 7-Day Technical Warranty starting from the moment your credentials are delivered.
Because server bandwidth and active line slots incur upfront hosting costs upon creation, our money-back guarantee is linked to verified technical and streaming issues that our support team cannot resolve. If our engineering team is unable to provide you with a working stream within 24 hours of reporting, you receive a 100% full refund.
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Server Outage / Unreachable Streams:
Continuous downtime or server failure exceeding 24 hours that our engineers cannot fix.
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Persistent Unfixable Buffering:
Severe playback lag on high-speed internet (25+ Mbps) where alternative DNS/edge cache routes do not help.
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Supported App Incompatibility:
If a verified app (IBO Player, IPTV Smarters, TiviMate) fails to run after live guidance from our tech desk.
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Billing Errors or Double Charges:
Any duplicate payment or accidental overcharge is refunded immediately in full.
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Change of Mind:
Deciding you no longer wish to use the service after purchase. (Please use our 12-Hour Free Trial first to test).
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Slow Local Internet Connection:
Buffering caused by local Wi-Fi weakness, mobile 3G/4G bandwidth throttling, or ISP speeds below 15 Mbps.
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Refusal to Cooperate with Support:
Requesting a refund without allowing our 24/7 team an opportunity to troubleshoot your settings.
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Simultaneous Multi-Screen Abuse:
Attempting to stream 1 standard single-screen account on multiple TVs at the same time.
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Requests After 7 Days:
Claims submitted after the initial 7-day guarantee window has passed.
If you encounter an issue, we follow a simple, hassle-free procedure to either get your stream running perfectly or return your money:
Step 01
Report via WhatsApp
Message our 24/7 support desk with your order number, device model, and the issue you're experiencing.
Step 02
Quick Technical Check
Our Dubai team will run a diagnostic check and provide alternative connection routes or player settings within minutes.
Step 03
Resolution or Full Refund
If our team cannot resolve the technical problem within 24 hours, a 100% full refund is issued immediately.
Approved refunds are processed promptly according to your payment provider:
Credit / Debit Cards
2 to 5 business days (bank dependent)
Apple Pay / Google Pay
24 to 48 hours
Cryptocurrency (USDT/BTC)
2 to 6 hours
Test Our Service 100% Free First!
Not sure if your TV or internet speed is fast enough? Request a 12-Hour Free Trial with zero payment details required.